Assistant Manager Technical Support Services

28 Apr 2022

Assistant Manager Technical Support Services

Career Opportunities, Private Sector Software Houses

Assistant Manager Technical 

Support Services

Confiz

 

Lahore

Job Responsibilities:

  • Technical & functional knowledge and support for Dynamics 365
  • Mentor and can train new team members
  • Thrive at customer interaction
  • Experience with end-user interactions
  • Lead and conduct in house departmental trainings
  • Client/customer-facing meetings
  • Presentations to clients
  • Stellar interpersonal and communication skills, including presentation skills.
  • Great organization and management skills to manage and keep projects on track.
  • Providing appropriate solutions to the technical issues faced by the customers.
  • Providing customer support services in addition to the technical services.
  • Prioritizing and dealing with the issues in a timely manner.
  • Keeping track of the customer queries and resolving the issues as early as possible.
  • Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
  • Providing correct feedback to customers.
  • Preparing technical support team performance reports
  • Coordination with consulting and client teams.
  • Functional knowledge of Dynamics AX365 in the domain of Financials and SCM, period closing routines, financial reconciliations are plus.
  • Participate in the financial month-end and year end closing process in ERP.
  • Customer handling, providing solutions and always ready for going an extra mile to fulfil customer needs.
  • Taking ownership of support queries on the telephone and via email. Managing the query from
    first point of contact to resolution and keeping the customer informed throughout.
  • Effectively diagnose issues and identify problems signposting customers to self-help resources
    where appropriate
  • Escalating support queries to consultants as necessary to ensure efficient resolution of problems
  • Developing and maintaining FAQs and “how to” guidance (written and video)
  • Proactively monitor customer systems
  • Keep customers informed of forthcoming updates and new features tailored to their needs
  • Requirements:
  • Excellent verbal and written communication skills; ability to interact and articulate within a diverse group consisting of senior managers and subject matter experts
  • Candidate must have a bachelor’s degree in computer science or related field
  • Master’s degree is a plus
  • 5+ years of Functional experience specifically in Microsoft Dynamics 365
  • Experience in Customer Services will be a plus
  • Experience with both on-premises and on-cloud versions
  • Strong analytical skills.
  • Ability to prioritize and manage tasks.
  • Excellent time management and problem-solving skills.
  • Exceptional customer service skills
  • Have a strong sense of accountability and integrity
  • Has a proven track record of providing functional consultancy, full life-cycle implementation, upgrade, extensibility, performance optimization, integration, data migration, security, and support of D365 in a consultancy role.
  • Technical knowledge of Dynamics 365 application stack and server architecture, web services, security, cloud, and infrastructure.
  • Strong presentation skills
  • Ability to communicate effectively to the client and all levels within the organization
  • Customer focused with demonstrable experience of meeting service standards
  • Ability to work towards tight deadlines while being resilient and collaborative; and remain calm under pressure

We have an amazing team of 500+ individuals working on highly innovative enterprise projects & products. Our customer base includes fortune 5 retail and CPG companies, leading store chains, fast growth fintech and multiple Silicon Valley startups.

What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 certified. We have a vibrant culture of learning via collaboration and making workplace fun.

People who work with us work with the cutting-edge technologies while contributing success to the company as well as to themselves. This is obviously above and beyond the usual stuff (excellent pay, medical benefits, provident fund, stock option, frequent appraisals and bonuses).

To know more about our culture, visit: https://facebook.com/lifeatconfiz

Link:> https://pk.indeed.com/rc/clk?jk=0fcdbc69283ac166&fccid=145cd83570264277&vjs=3