Technical Support Engineer -
Level 1
CALL BOX BPO
Islamabad
Rs 40,000 - Rs 70,000 a month
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We are looking for an enthusiastic candidate with excellent communication and organizing skills and a sound knowledge on IT equipment (Desktops, Laptops, Printers, Servers, Network etc.)
Please Note: You will not be considered for this role if you do not have excellent verbal and written communication skills in English or if you cannot work the night shift.
Responsibilities:
Provide technical support via phone, email and chat to resolve issues.
Handle incidents, troubleshooting hardware and software related issues.
Logging customer issues into ticketing software.
Follow checklists to ensure a consistent result for routine and common tasks.
Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, implementing file backups, resolving faxes and printer compatibility and settings issues and configuring systems and applications.
Monitor the central ticketing system to ensure timely resolution of issues.
Call other Technical Supports and work in collaboration to provide resolutions to client’s issues
Other duties as assigned by management.
Participate in training and team development activities to update skills and knowledge.
Qualifications:
Must Have Excellent Communication skills (verbal and written) in English.
Must be highly responsible and have a sense of ownership and urgency to do whatever it takes to get the job done with little or no supervision.
Must Have concern for customer satisfaction, be polite and respond promptly and effectively to their questions/concerns/issues and efficiently address them.
Excellent organizational, time management and multitasking ability.
High-level technical skills (both software and hardware) to Identify, diagnose issues and take appropriate action to efficiently drive them to a resolution.
Must have excellent knowledge of Ethernet LAN equipment and Windows and Android Operating System.
1+ years’ experience in technical support.
What Are the Technical Requirements?
Hands-on with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Windows XP, Windows 7, Windows 8, Windows 10) as well as Apple OS X
Experience with using Microsoft Office Suite including 2007, 2010, 2013 and 2016
Know how with Remote Control Software such as TeamViewer and Remote Desktop Connection
Knowledge of troubleshooting printers, scanner, and various other peripherals
Knowledge of troubleshooting and supporting mobile devices iPhone, iPad, Android, and Blackberry
Knowledge of Microsoft Exchange, Office 365, Gmail, and other emailing apps
Knowledge of installing, configuring, administering and troubleshooting Linux is a plus point
Basic Knowledge of networking concepts
Desired Skills & Experience:
Clean Background with No Criminal Record. (Need to Validate through a Police Certificate)
Bachelors in Computer Science / Information Technology
Must be effective at Multitasking and Problem solving
Professional & Reliable
Attention to Detail
Job Type: Full-time
Salary: Rs40,000.00 - Rs70,000.00 per month
Language:
English (Required)
Shift availability:
Night Shift (Required)
Overnight Shift (Required)
Link:> https://pk.indeed.com/company/CALL-BOX-BPO/jobs/Technical-Support-Engineer-4f4f9cd38d7d6a27?fccid=b895576572193d6e&vjs=3...
