Software Engineer – Technical Product Support
Software Engineer – Technical Product Support CrecenTech Lahore Job Type Full-time Full Job Description Software Engineer – Technical Product Support's responsibilities include understanding the product domain, troubleshooting issues, handling tickets, providing online training/demos, creating product manuals, and corresponding with clients overseas via different communication channels like emails, phone, and ticketing Systems. Job Responsibilities: Primarily responsible for efficient and effective analysis and resolution of customer issues. Provide applications and product support to customers as well as continuously do sales follow up with prospective customers. Present products in a clean and organized manner also give hands-on online training and demos to our customers. Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time. Correspondence with clients, Operations, and other internal departments. Data Preparation for analysis and troubleshooting. Handling Client calls for product info. & Technical support. Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders. Reviewing front end, databases, application interfaces, and logs to troubleshoot and fix problems Identify common issues and provide feedback for improvement to relevant stakeholders. Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution. Create product manuals, record online training, and maintain and enhance content on our training portal. The candidate must have technical product support, training demos, and sales follow-up experience. Required Skills: Strong listening and learning abilities. Understanding of sales process, preferably with client service experience Bachelor’s degree in CS,IT or SE Good customer experience sense. Self-driven, time conscious, and fast worker Females are highly encouraged to apply Employee Benefits: 13 Salaries Per Year (Quarterly 13th Salary Disbursement) At least two bonuses per year (Eid Bonus) Performance-Based Bonuses Quarterly Leaves encashment Paternity Allowance Maternity Leaves Wedding Allowance Annual Leave Encashment Provident Fund Double salary on Gazetted Holidays Special Allowance for Emergency 12 Casual Leaves 10 Annual Leaves Dedicated Training Birthday celebration Loan Against Provident Fund Daily Company Provided Meal Office Gatherings, Celebrations, and Trips 5 days a week (work-life balance) Excellent workplace & COVID-19 protected work environment Job Location: NFC Society Lahore (Near Wapda Town Lahore) Job Timings: 4 PM to 1 AM Job Type: Full-time Application Question(s): Are you comfortable working evening shifts? Link:> https://pk.indeed.com/company/CrecenTech/jobs/Software-Engineer-Technical-Product-Support-892cbe5197be48e4?fccid=5178df3222b2abe4&vjs=3...

