IT First Line Support Analyst
IT First Line Support Analyst
Lahore
Job details
Job Type
Full-time
Full Job Description
IT First Line Support Analyst: Immediate start available
We are a business transformation partner, helping our clients on delivering improvements to their business. With our strength in Retail and Ecommerce, our services focus around the primary functions of support for these businesses.
We’re passionate about our people and we are NOT your typical BPO. Our success is absolutely driven by our amazing people.
We are looking for an experienced IT First Line Support Analyst with 6 months to 1 year experience, who has worked within an established IT Support environment and has client facing experience.
You will be expected:
- To provide 1st \ 2nd line support to UK users, log and deal with support desk tickets to resolution
- Support internal office users and take responsibility for onsite IT systems
- Take on project work when needed
Key Skills and Areas of Responsibilities
- Helpdesk call allocation – When a call is received into the helpdesk the call will either be dealt with by PK or allocated to the HO IT team
- PC & Software support – Basic issues with PC PC’s can be dealt with via GoTo assist i.e. MS Office issues, Windows problems, browser issues
- Password resets – Resetting passwords in AD (Active Directory)
- New user requests – Create new users following company procedure
- Leaver Management – Removing leavers from company systems as per procedure
- ERP Basic Admin – Create users, reset passwords, disable customers per GDPR (General Data Protection Regulation) requirements, refresh finance report, deal with PLU requests, add sales assistants to tills
- Interface Management – Once training has been provided monitor and maintain interfaces between company systems
- Out of hours support – Help provide out of hours support for a limited number of functions to the warehouse or stores
- Exchange support – new user mailboxes, quota requests, group changes, export leaver mailboxes
Experience Desired
- Bachelor’s degree in IT
- 6 months to 1 year experience in an IT support environment
- Excellent written English and Verbal communication skills
- Proficient with ticketing software
- Ability to learn new software and subject matters quickly
What we offer:
- A monthly salary of up to 65k PKR
- Leave Encashment
- Outpatient Reimbursement
- Medical Insurance
- A professional working environment
- Progression as we expand our client portfolio
Job Type: Full-time
Salary: Rs50,000.00 – Rs65,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)