13
Jan 2023
IT Help Desk Support Engineer
IT Help Desk Support Engineer
(Part of Primerica)
Lahore
Job Type
Full-time
Full Job Description
e-TeleQuote is hiring for Help Desk Engineer. PFB the details:
– IT Support Specialist – Level 1 for Lahore Office, with exceptional problem solving and communication skills.
– The individual would be responsible to provide technical support via telephone, Tickets, email, and screen share sessions.
– This involves answering questions on the function and usage of MS products and Mac OS, troubleshooting, and resolving issues.
Key Responsibilities
- Provide support on MAC and Microsoft OS/Products, Apple Mobile Phone and Tablets, Surface etc.
- Knowledge of DNS, DHCP, Active Directory, Networking Issues, Desktop issues
- Manage caller’s issues through effective troubleshooting, listening, problem-solving, positive action, information gathering, and case escalation in a timely manner when appropriate.
- Investigate, research, replicate, test, and resolve customer issues.
- Keeping clients informed of the status of cases, providing next steps and anticipated resolution times.
- Prioritize, balance, multitask competing issues based on impact to end-user, customer urgency, length of an outstanding issue.
- Promote and maintain high quality, professional, service-oriented company image with clients and internal staff.
- Contribute to the team and customer’s knowledge base.
Key Skills;
- Bachelor’s Degree, preferably in Computer Science.
- 3 to 5 years of experience in a similar role is preferred.
- Excellent Communication Skills in English.
- Ready to learn.
- Ability to work independently and as a team member.
- Ability to work in a fast-paced environment.
- Issue ownership.
- Willing to go the extra mile with a strong work ethic; self-directed.
- Service Minded. You deliver customer support like you expect to receive it, with excellence.
- Ability to work in rotation shifts in a 24/7 environment.
Job Type: Full-time
Salary: Rs50,000.00 – Rs90,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)