10
Jun 2022
IT helpdesk Support Engineer Tier I
IT helpdesk Support Engineer
Tier I-
Lahore
Job details
Job Type
Full-time
Qualifications
- Night Shift (Required)
Full Job Description
- Job Description*
We are looking for an IT Support Specialist – Level 1, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support via telephone, Tickets, email, and screen share sessions. This involves answering questions on the function and usage of MS products and Mac OS, troubleshooting, and resolving issues.
Key Responsibilities
- Provide support on MAC and Microsoft OS/Products, Apple Mobile Phone and Tablets, Surface etc.
- Manage caller’s issues through effective troubleshooting, listening, problem-solving, positive action, information gathering, and case escalation in a timely manner when appropriate.
- Investigate, research, replicate, test, and resolve customer issues.
- Keeping clients informed of the status of cases, providing next steps and anticipated resolution times.
- Prioritize, balance, multitask competing issues based on impact to end-user, customer urgency, length of an outstanding issue.
- Promote and maintain high quality, professional, service-oriented company image with clients and internal staff.
- Contribute to the team and customer’s knowledge base.
Key Skills;
- Bachelor’s Degree, preferably in Computer Science.
- 3 to 5 years of experience in a similar role is preferred.
- Excellent Communication Skills in English.
- Ready to learn.
- Ability to work independently and as a team member.
- Ability to work in a fast-paced environment.
- Issue ownership.
- Willing to go the extra mile with a strong work ethic; self-directed.
- Service Minded. You deliver customer support like you expect to receive it, with excellence.
- Ability to work as per the US working hours/247 environment
Job Type: Full-time
Salary: Up to Rs125,000.00 per month
Education:
- Bachelor’s (Preferred)
Experience:
- International IT support: 2 years (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)