IT Project Manager
IT Project Manager
Lahore
Job details
Job Type
Full-time
Full Job Description
Sharp Brains is an IT Service Provider. We provide on-demand and managed technical support/resources around the globe and around the clock. We offer recruitment and consultancy to our existing and new clients for the placement of permanent and contingent workers. Our highly skilled teams of recruitment and specialists are available round the clock to meet your challenging needs.
What do we want?
A candidate who is responsible for:
- Responsible for service delivery to all assigned projects to the Service Level Agreements (SLA)
- Identify project risks and issues, maintain risk register, and issues logs · Capacity and Shift planning for the project (Rosters)
- Ensure that all operational procedures are executed
- Manage the service desk tool(s), enhance and innovate where appropriate
- Deliver the service in line with the project budget
- Maintain, monitor and improve services
- Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals
- Liaison to customer for escalations and service quality
- Ensure project documentation is up to date
- Ensure service tools/timesheets updated with relevant information
- Place hiring request and conducting interviews
- Conduct new hire technical and account specific training based on the requirements
- Focus on team engagement activities, ensuring team bonding and encouraging team spirit
- Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
- Develop and maintain professional / trustworthy relationships with clients
- Ensure customer satisfaction levels are maintained
The ideal candidate will have
- 7 years of work experience in a similar domai
- Working knowledge and experience of MS Office 2016/ 2019
- Excellent English communication skills (verbal and written)
- Strong problem solving and research skills.
- Ability to work in flexible work timings and extended hours as deemed required.
Education & Qualifications
Bachelors of Sciences in IT
Working Days: Monday – Saturday
(Saturday will be a working day, with the flexibility to work remotely and dedicated to training, reporting, and growth)
Timings: 7:30 Am – 4:30 Pm UK Time Zone/ 11:30 Am – 08:30 Pm Pak Time Zone
Job Type: Full-time
Location: D2 Block, Johar Town, Lahore, Pakistan
Job Type: Full-time
Salary: Rs70,000.00 – Rs90,000.00 per month