IT Support and Helpdesk

25 Mar 2022

IT Support and Helpdesk

Career Opportunities, Private Sector Software Houses

IT Support and Helpdesk

 

Wego Pte Ltd

Lahore

Apply now

About Wego

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.


About the role

IT Support/IT Helpdesk is mainly responsible for the smooth running of computer systems and ensuring users’ technical problems are being resolved. The successful candidate should have a good understanding of various requirements at the workplace and develop problem-solving and optimal troubleshooting abilities.

This position is available for in-office arrangements in our offices in Pakistan, Kuala Lumpur, Bangalore.


Duties and Responsibilities

  • Install and configure computer hardware operating systems and applications.
  • Provide Onboarding and Offboarding process.
  • Maintain all SaaS Software that the company is using such as JIRA, Zoom, Adobe, etc.
  • Handle procurement for all IT equipment, software, hardware, and services.
  • Assist all Wego Employees with their technical difficulties either face-to-face or over the phone, Video Call, to help them resolve issues.
  • Create, modify, backup and delete email user accounts per request.
  • Repair and recover from hardware or software failures (MAC, LINUX, and WINDOWS).
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system and network problems, printer, VoIP, Phone Systems, diagnosing and solving hardware or software faults.
  • Replace parts as required.
  • Knowledgeable DNS, Router, Access Points, Firewall configuration.
  • Support the roll-out of new applications.
  • Install, configure, and monitor antivirus reports for employees’ machines.
  • Maintain and update Wego asset tags for machines and other equipment.
  • Work continuously on a task until completion.
  • Prioritise and manage many JIRA open cases at one time.
  • Rapidly establish a good working relationship with software developers, sales, HR, etc.
  • Test and evaluate new technology.
  • Familiarity with AWS, Google, and cloud services is a plus.

Link:> https://pk.indeed.com/rc/clk?jk=b5a8dff8cf57315a&fccid=2eb767878cfa2ae2&vjs=3