IT Support Engineer

Afiniti

Lahore

Who are we?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value for our clients.

Purpose

IT Department provides support to all internal users.IT Staff work in a dynamic and fast-paced environment, providing services over the phone and through e-mail and physical visits as well.

Key Responsibilities

• 1st/2nd Level support of internal customers for all IT-related issues.
• Detailed tracking of each customer’s service needs in the JIRA-based ticketing system.
• Follow-up with customers to ensure that all issues/needs have been resolved/met.
• Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
• Proactive monitoring and timely issue resolution of production systems.
• Proper escalation of issues to management and vendors according to established guidelines and policies.

The ideal candidate will have

• 2~5 years of work experience in the relevant field.
• Installation configuration Printers/Scanners and application support.
• Able to provide L1 Network Support and System Administration support as well.

• Working knowledge and experience of Microsoft Products and Windows-based / MAC-based applications.
• Functional knowledge and experience of installation troubleshooting of (/7/8/10) Server 2008/2012/AD).
• Average English communication skills (verbal and written)
• Strong problem-solving and analytical Skills.
• Configuration of Cisco/Avaya/IP-based Phones.
• Virtual Desktop Interface knowledge.
• Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).
• Ability to work in a 24/7 shift-based environment.
• When situations demand additional support to balance workload, IT staff may be required to stay in extra hours or come in additional shifts.
• In order to develop and upgrade their knowledge base, IT staff are required to attend regular meetings and training activities for which they can ask to come in without any extra pay.
• IT staff must be able to recognize questions/issues that go beyond the scope of services provided by the IT and make accurate referrals to other service providers as needed.

Education & Qualifications

• Computer Science or Information Technology Graduate from a reputed institute

Salary & Package
As well as a competitive base salary dependent on the number of years of experience, we also offer Corporate benefits.

Afiniti

Today

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