21
Mar 2022
IT Support Executive – Level I
IT Support Executive – Level I
Prima Systems
Lahore.
Key Responsibilities
- Manage caller’s issues through effective troubleshooting, listening, problem-solving, positive action, information gathering, and case escalation in a timely manner when appropriate.
- Investigate, research, replicate, test, and resolve customer issues.
- Keeping clients informed of the status of cases, providing next steps and anticipated resolution times.
- Prioritize, balance, multitask competing issues based on impact to end-user, customer urgency, length of an outstanding issue.
- Promote and maintain high quality, professional, service-oriented company image with clients and internal staff.
- Contribute to the team and customer’s knowledge base.
Key Skills;
- Bachelor’s Degree, preferably in Computer Science.
- 2 to 5 years of experience in a similar role is preferred.
- Excellent Communication Skills in English.
- Ready to learn.
- Ability to work independently and as a team member.
- Ability to work in a fast-paced environment.
- Issue ownership.
- Willing to go the extra mile with a strong work ethic; self-directed.
- Service Minded. You deliver customer support like you expect to receive it, with excellence.
- Ability to work as per the US working hours/247 environment
Work Remotely
- No
Job Type: Full-time
Salary: Rs80,000.00 – Rs110,000.00 per month
Experience:
- IT Support: 1 year (Required)
Language:
- Excellent English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)