IT Support Specialist
IT Support Specialist
Lahore
Job details
Job Type
Full-time
Full Job Description
We are an online education provider having our head office in the UK. We are looking for a skilled IT Specialist for our support office in Gulberg III, Lahore to manage our hardware and software operations. An ideal candidate should have exceptional hardware & software knowledge, as well as comprehensive knowledge of CRM systems.
You will be responsible for installing and upgrading components of our hardware systems, managing our CRM software, working in network administration, and resolving all IT related issues. To be successful as an IT specialist, you should have an in-depth knowledge of various computer hardware and software technologies. An ideal candidate would also have an amiable personality and an aptitude for customer service.
Responsibilities:
- Managing and merging leads on our CRM system
- Providing CRM generated reports to relevant departments.
- Maintaining and keeping track of our CRM leads
- Ensuring CRM data storage is safe and secure.
- Work in close cooperation with Sales team to manage, enroll and update leads’ status on the CRM
- Diagnose and resolve problems with network equipment and perform equipment repair or upgrades when appropriate.
- Oversee installation, configuration and maintenance of all hardware, software, and peripheral devices under use.
- Install, configure, and maintain network cabling and other networking equipment such as switches, and UPS.
- Regularly evaluating our IT systems to ensure they meet the demands of business.
- Ensuring co-workers adopt best practices regarding network security and computer usage.
- Supporting the day-to-day operations of our computer network.
Required Skills:
- Degree in computer science or a related field is preferable.
- Any hardware/software certification is desirable but not necessarily required.
- Program certifications from Cisco, Microsoft, Apple or others (preferred)
- Strong analytical, diagnostic, and problem-solving skills.
- Good communication skills, both written and verbal.
Job Type: Full-time
Salary: Rs40,000.00 – Rs50,000.00 per month
Application Question(s):
- Are you a resident of Lahore?
- How would you rate your English Language proficiency?
Experience:
- Dealing with CRM systems: 1 year (Preferred)
- Network administration: 1 year (Preferred)