09
Feb 2023
TAC Engineer
TAC Engineer
Transworld Home Pvt. Ltd Job Opportunities
Lahore
Job details
Job Type
Full-time
Full Job Description
Location: DHA Phase 5
JOB SUMMARY:
- Provide technical support to customers on call & over the email to maximize First Call Resolution (FCR).
- Successful handling of customer service issues, conducting fault analysis and guiding the customer through a series of steps to troubleshoot the issue on call.
- Able to manage customer calls efficiently with good interpersonal skills.
- Should possess basic understanding of FTTH/GPON Network, Internet, IPTV/VoD and VoIP.
- Possess basic understanding of AAA platforms such as Radius and/or TACACS (PPPoE users management).
- Should understand the IP Protocols (ICMP, UDP, TCP); IP filtering and firewall, Routing Protocols (BGP, OSPF, ISIS), Quality of Service, MPLS, Ethernet (STP, RSTP, .1q VLANs, QinQ), WLAN, IP Subnetting & SMTP.
- Manage network services & should be strong in network documentation.
EDUCATION:
- BS/MS (Electrical/Electronics/Networks/IT/Computer Science)
EXPERIENCE: Preferably possess 2 to 3 years of TAC work experience with a GPON service provider, however fresh graduates can also be considered.
Job Type: Full-time
Job Type: Full-time
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)