16
Dec 2022
Technical Support Engineer
Technical Support Engineer
Lahore
Job Type
Full-time
Full Job Description
Key Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- 1-2 years of experience in enterprise technical support, IT support or as a technical engineer
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-dealing skills
- Excellent written and verbal communication skills
Location: Gulberg, Lahore.
Timings: 12pm-9pm
Salary: 45k -55k
Job Type: Full-time
Salary: Rs45,000.00 – Rs55,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)