03
Jan 2023
Technical Support Engineer
Technical Support Engineer
Lahore
Job Type
Full-time
Fresher
Qualifications
- Bachelor’s (Preferred)
- English (Preferred)
Full Job Description
Educational Background
Minimum Bachelor’s Degree in computer software or hardware or a related field.
Work Experience
0 – 1 year
Job Responsibilities / Skills Requirement:
- Have outstanding communication skills.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Knowledge of MS SQL Server and MySQL, Database Management, Deployments, and Scripts.
- Knowledge of IIS Server, Managing IIS Sites, and SSL Certificates.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients Job Requirements
- Be proficient in spoken English
- Have good memory of how software and operating systems work
- Excellent listening and questioning skills is a plus, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Team player, detail-oriented with proven problem-solving skills
What do we offer?
- A career-oriented position in a rapidly growing company
- Opportunity to work with multinational clients in an international environment
- Be a part of an international team
- Opportunities to further develop your skills by participating in company-sponsored internal or external technical courses.
- Market Competitive Salary
Job Types: Full-time, Fresher
Salary: From Rs35, 000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Language:
- English (Preferred)