Technical Support Engineer – Level 1
Technical Support Engineer –
Level 1
CALL BOX BPO
Islamabad
Rs 40,000 – Rs 70,000 a month
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We are looking for an enthusiastic candidate with excellent communication and organizing skills and a sound knowledge on IT equipment (Desktops, Laptops, Printers, Servers, Network etc.)
Please Note: You will not be considered for this role if you do not have excellent verbal and written communication skills in English or if you cannot work the night shift.
Responsibilities:
- Provide technical support via phone, email and chat to resolve issues.
- Handle incidents, troubleshooting hardware and software related issues.
- Logging customer issues into ticketing software.
- Follow checklists to ensure a consistent result for routine and common tasks.
- Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, implementing file backups, resolving faxes and printer compatibility and settings issues and configuring systems and applications.
- Monitor the central ticketing system to ensure timely resolution of issues.
- Call other Technical Supports and work in collaboration to provide resolutions to client’s issues
- Other duties as assigned by management.
- Participate in training and team development activities to update skills and knowledge.
Qualifications:
- Must Have Excellent Communication skills (verbal and written) in English.
- Must be highly responsible and have a sense of ownership and urgency to do whatever it takes to get the job done with little or no supervision.
- Must Have concern for customer satisfaction, be polite and respond promptly and effectively to their questions/concerns/issues and efficiently address them.
- Excellent organizational, time management and multitasking ability.
- High-level technical skills (both software and hardware) to Identify, diagnose issues and take appropriate action to efficiently drive them to a resolution.
- Must have excellent knowledge of Ethernet LAN equipment and Windows and Android Operating System.
- 1+ years’ experience in technical support.
What Are the Technical Requirements?
Hands-on with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Windows XP, Windows 7, Windows 8, Windows 10) as well as Apple OS X
- Experience with using Microsoft Office Suite including 2007, 2010, 2013 and 2016
- Know how with Remote Control Software such as TeamViewer and Remote Desktop Connection
- Knowledge of troubleshooting printers, scanner, and various other peripherals
- Knowledge of troubleshooting and supporting mobile devices iPhone, iPad, Android, and Blackberry
- Knowledge of Microsoft Exchange, Office 365, Gmail, and other emailing apps
- Knowledge of installing, configuring, administering and troubleshooting Linux is a plus point
- Basic Knowledge of networking concepts
Desired Skills & Experience:
- Clean Background with No Criminal Record. (Need to Validate through a Police Certificate)
- Bachelors in Computer Science / Information Technology
- Must be effective at Multitasking and Problem solving
- Professional & Reliable
- Attention to Detail
Job Type: Full-time
Salary: Rs40,000.00 – Rs70,000.00 per month
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)