06
Jan 2022
Technical Support Officer
Technical Support Officer
Alpha Group of Companies
Lahore.
Responsibilities:
- Provide technical assistance with computer hardware and software
- Perform hardware and software installations, configurations, and updates as
needed
- Perform system installation using PXE Boot for Macintosh OS, Linux &
Windows.
- Provide assistance on the network infrastructure and Protocols.
- Basic Knowledge on Firewalls for example; cisco, pfsense, and mikrotik.
- Understanding the TCP/UDP Protocols.
- Provide assistance on development-related software like RVM, PostgreSQL,
LAMP and other web applications.
- Bash scripting will be a plus, if the user has no experience and knowledge then the
users should be enthusiastic to learn scripting.
- Virtualization and Cloud concepts will be a plus.
- Should have good troubleshooting knowledge on machines.
- Resourcefulness and problem-solving attitude.
- Willingness to comply with standard procedures for proper handoff of
unresolvable issues to the appropriate internal teams in order to maximize
customer satisfaction
Qualifications:
- 1+ years’ experience of working on IT technical support.
- Graduate in Computer Science or Telecom
- Good communication and interpersonal skills
- Good documentation skills
- Strong ability to work effectively with cross-functional teams in a matrix
organization
Job Type: Full-time
Salary: Rs35,000.00 – Rs40,000.00 per month
Work Remotely:
- No